Returns
RETURNS
1. INFORMATION OF THE RIGHT OF REVOCATION
— right of revocation
You are entitled to revoke this contract within 10 days without giving reasons.
The revocation period is 10 days from the day on which you have, or a third person designated by you (other than the carrier) has, received the products. In order to exercise your right of revocation, you must inform us at customers@geniuswatches.ch by means of a notification (e.G. Through letter sent by certified post or e-mail) of your decision to revoke this contract.
This is, however, not compulsory. In oder to comply with the time limit for revocation, it is sufficient that you send the notification of the exercise of the right of revocation before the time limit for revocation expires.
By email and by Certified Mail / Post within 48hrs.
— consequences of revocation
If you revoke this contract, we are obliged to return to you, promptly but in no case later than within 10 days from the day on which we have received the notification of your revocation, all payments that we have received from you including the costs of delivery (except any additional costs that result from you having chosen a different method of delivery than the cheaper method offered by us).
For such repayment, we will use the same means of payment that you have used for the initial transaction unless expressly agreed with you otherwise; in no case will we charge you any fees due to such repayment.
We are entited to refuse repayment until we have recovered the products or you have evidenced that you have sent the products back to us, whichever occurs first. Your are obliged to send back or hand over the products to us promptly, but in no case later than within 10 days from the day on which you notified us of the revocation of this contract.
The time limit is complied with if you send the products before the expiration of the 10 days’ time limit.
You have to bear the direct costs of the reconsignment of the products. Any potential loss in value of the products will have to be compensated by you only if such loss in value is attributable to your handling of the products which is not necessary for the verification of their condition, quality or functionality.
— exchanges
Purchased products are exchangeable into a different size and color in accordance with the terms set forth in this section 11.
All exchanges are based on stock availability. If you have exchanged a product. Please note that sale products are non-exchangeable but can be returned for a full refund.
— shipping costs for reconsigning the products
Please note that you must pay the shipping cost for returning the products in accordance with your right of withdrawal and exchange and GENIUS WATCHES SAGL has no obligation to pay such costs.
— returning the products
You can easily and conveniently handle the reconsignment of your purchased products as follows:
• you can view your orders and must request a return or exchange item for any unwanted items by contacting us by e-mail at: customers@geniuswatches.ch
• we will contact you confirming or deny your request.
• place the item(s) in the original shipping box, or any other solid carton box.
• close the box and tape it securely.
• place the return information label and the already paid return shipping label on the box over the prior delivery information.
• call Express Courier customer service to arrange a collection.
You may return the products by any secure transport.
— returning your purchase to our physical Warehouse:
- GENIUS WATCHES c/o Zurcher Italia S.r.l.
- Via Leopardi Giacomo, 10 - 22070 Grandate (CO)
- Phone IT : +39 031451611
- Email: andrea@zurchertrasporti.ch
- CC: customers@geniuswatches.ch
Within 10 days of receipt, our Warehouse in Como (Grandate) can accept returns of online purchases made in italy for a refund to the original form of payment, or exchanges into a different size/color within the same style.
GENIUS WATCHES SAGL reserves the right of acceptance only after having checked the integrity of the products. The customer has to return the items at his/her expense and wait for a reply from the customer care, which will proceed with the refund or substitution of the goods.
Damaged goods will not be accepted and will be sent back to the customer.
2. DEFECTIVE PRODUCTS
For any defect of conformity existing upon delivery of the products, you will benefit from any mandatory provisions of, and legal rights available to you under, the laws of your country.
Not with standing of the above, if you receive defective products, please notify us immediately.
If GENIUS WATCHES SAGL considers the products to be defective, GENIUS WATCHES SAGL will make a full refund including shipping costs. Any other rights you may have shall remain unaffected.
Additional guarantees with respect to products of GENIUS WATCHES SAGL will apply only if expressly stated in the shipping confirmation.
